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Team Leader, Client Services

  • Wangaratta, VIC
  • Volunteering/Non-Profit

  • Wangaratta
  • Prominent Community Services organisation
  • $115K ++
This not for profit organisation is a well-established and purpose-driven community service provider operating across the region. Working in partnership with government, local services and community stakeholders, they deliver high-quality services that support at risk individuals and families.

Known for its values-led culture, collaborative leadership and focus on continuous improvement, the organisation combines commercial discipline with genuine social impact. Team members are driven by a shared commitment to strengthening communities and creating positive outcomes that make a real difference.

The Role
We are looking for an individual with proven leadership skills to lead a dedicated team in the community services sector.
  • Lead and support a multidisciplinary team
  • Oversee daily service delivery to ensure quality, compliance and positive client outcomes
  • Provide supervision, performance management and professional development to staff
  • Manage stakeholder relationships, complaints and operational risk
  • Monitor budgets, reporting and regulatory requirements
  • Contribute to continuous improvement and service development initiatives
The Benefits
  • Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours
  • Health & wellbeing reimbursements. Claim up to $450 a year back for any health & wellbeing related expenses
  • Employee Assistance Program providing independent, free, confidential support for you and members of your family
  • Option to purchase additional leave
  • Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions
In return for your dedication, experience and professionalism, you will receive:
  • An attractive base salary of $115, 000 + super (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 6)
  • 12% Superannuation
  • 17.5% Annual Leave loading
  • The ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You
To be successful in this role you will have the following:
  • Relevant qualifications or experience in leadership or management
  • Experience leading, coaching and mentoring a team in a service-based environment
  • Ability to work under pressure, meet deadlines and be adaptable
  • Ability to contribute to service development and improvements
  • Highly developed customer service and problem-solving skills
  • Highly developed communication, negotiation and advocacy skills
  • The ability to influence culture, role model organisational values and engage a team to achieve outcomes
  • Highly developed organisational and time management skills
  • Well-developed IT and administrative skills
  • Current Drivers Licence
  • Experience within the social services or community sectors will be highly regarded
Contact Dan Sawyer on 0403 899143 for more information.

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.