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We’re looking for a talented Customer Service Officer to join the team at a leading Registered Training Organisation (RTO).
Key Responsibilities:
Customer Service Officer – Vocational Education (Inbound Enquiries)
Melbourne, VIC · Customer Service- $80,000+ + super
- Melbourne office with potential for WFH
- Full Time
We’re looking for a talented Customer Service Officer to join the team at a leading Registered Training Organisation (RTO).
Key Responsibilities:
- Handle inbound enquiries from prospective students about vocational education courses mainly in the Aged Care, Early Childhood Education, Disability Care and Individual Support sectors
- Handle enquiries from businesses and organisations looking at offering funded training courses
- Provide accurate information on course offerings, enrolment processes, and funding options
- Maintain excellent customer service standards and assist with administrative tasks
- Strong communication and interpersonal skills
- Previous customer service experience (preferably in education or training)
- Ability to multitask and work in a fast-paced environment
- A passion for helping people achieve their career goals